Privacy Policy

THE PROTECTION OF PERSONAL INFORMATION ACT (POPIA Act 1 July 2021)

CUSTOMER PRIVACY NOTICE

The information we collect.

We collect and process your personal information mainly to contact you for the purposes of understanding your requirements and delivering services accordingly. For this purpose, we will collect contact details including your name and organisation.

We collect information directly from you where you provide us with your personal details. Where possible, we will inform you what information you are required to provide to us and what information is optional. Website usage information may be collected using “cookies” which allows us to collect standard internet visitor usage information.

How we use your information

We will use your personal information only for the purposes for which it was collected and agreed with you. In addition, where necessary your information may be retained for legal or research purposes.

For example:

  • To gather contact information.
  • To confirm and verify your identity or to verify that you are an authorised user for security purposes.
  • For the detection and prevention of fraud, crime, money laundering or other malpractice.
  • To conduct market or customer satisfaction research or for statistical analysis.
  • For audit and record keeping purposes.
  • In connection with legal proceedings.

Disclosure of information

We may disclose your personal information to our service providers who are involved in the delivery of products or services to you. We have agreements in place to ensure that they comply with the privacy requirements as required by the Protection of Personal Information Act.

We may also disclose your information:

  • Where we have a duty or a right to disclose in terms of law or industry codes.
  • Where we believe it is necessary to protect our rights.

Information Security

We are legally obliged to provide adequate protection for the personal information we hold and to stop unauthorized access and use of personal information. We will, on an on-going basis, continue to review our security controls and related processes to ensure that your personal information remains secure.

Our security policies and procedures cover:

  • Physical security.
  • Computer and network security.
  • Access to personal information.
  • Secure communications.
  • Security in contracting out activities or functions.
  • Retention and disposal of information.
  • Acceptable usage of personal information.
  • Governance and regulatory issues.
  • Monitoring access and usage of private information.
  • Investigating and reacting to security incidents. 

When we contract with third parties, we impose appropriate security, privacy and confidentiality obligations on them to ensure that personal information that we remain responsible for, is kept secure.

We will ensure that anyone to whom we pass your personal information agrees to treat your information with the same level of protection as we are obliged to. 

Your Rights: Access to information

You have the right to request a copy of the personal information we hold about you. To do this, simply contact us at the numbers/addresses as provided on our website and specify what information you require. We will need a copy of your ID document to confirm your identity before providing details of your personal information.

Please note that any such access request may be subject to a payment of a legally allowable fee.

Correction of your information

You have the right to ask us to update, correct or delete your personal information. We will require a copy of your ID document to confirm your identity before making changes to personal information we may hold about you. We would appreciate it if you would keep your personal information accurate.

Definition of personal information

According to the Act ‘‘personal information’’ means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person. Further to the POPI Act, COR Concepts also includes the following items as personal information:

  • All addresses including residential, postal and email addresses.
  • Change of name – for which we require copies of the marriage certificate or official change of name document issued by the state department.

Your Consent

By utilising this website you, the user, understand your right to privacy and the right to have your personal information processed in accordance with the conditions for the lawful processing of personal information and hereby give your consent to the Company to collect process and distribute relevant personal information where the company is legally required to do so. You understand and consent to the Company sharing your personal information strictly for the purposes hereof as set out above as per the POPIA Act 1 July 2021.

 

Changes

This Privacy Policy may be updated from time to time for any reason. You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes.